Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to put in return request and return qualified items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@thelbe2.com Please note that returns will need to be sent to the following address: [PO BOX 1787 Tuscaloosa, AL 35403 ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at customerservice@thelbe2.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on coaching, sale items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@thelbe2.com
Return Policy
At , customer satisfaction is always our top priority. We are sorry if you are not completely satisfied with your purchase. "Contact Us" to contact our customer service team and describe the item you wish to return and the reason for the return.
return policy
our responsibility:
If you receive an incorrect or defective order, our customer service will review the return request and will send further instructions if the return is approved. Our team will cover the shipping costs of returning the goods.
Customer Responsibilities:
Please note that the customer is solely responsible for selecting the correct product at checkout. If the customer selects the wrong item or size, the customer may return the item to us for a refund (product price only) or an exchange. In this case, the customer will be responsible for shipping costs in both directions (to and from our warehouse).
A refund or exchange will be issued once the return is received by the warehouse.
Please note
Eligible items may be returned or exchanged within 30 days of receipt of the original order.
Items must be unused, undamaged and in their original packaging, with all items in the packaging intact. Otherwise, the customer will be responsible for all costs incurred and no refund will be given.
We do not accept returns on cash on delivery. If shipped, returns will be refused.
Final sale items, promotions, coupons, and freebies are not eligible for returns or exchanges.
We cannot change your shipping address for you once your package has been packed or shipped. Please make sure the shipping address is correct during checkout. We are not responsible for lost packages due to incomplete or inaccurate addresses.
Return Instructions
1. Receiving defective equipment or wrong products
Please contact our customer service to begin the return process.
(Our customer service team will review the return request and send further instructions if the return is approved. Our team will cover the return shipping costs)
2. Good quality products
If you find the size, color is wrong, don't like it or other reasons after receiving it, please contact customer service and we can accept the return in good condition.
Return Shipping Items
1. We will ship the items within 3 working days based on the order placed
2. Our General Return Policy - In most cases, items shipped can be returned within 3 days of delivery, or untraceable if the delivery date is within 30 days of delivery.
(Please note that products shipped after 30 days will not be accepted for return unless there is a quality issue.)
3. Once shipped, you will receive an email with the shipping date and other details of your order. Certain products have different guidelines or requirements
Refund
Once your return is received and inspected, we will send you an email letting you know that we have received your returned item. We will also notify you of the approval or denial of your refund.
If you're approved, your refund will be processed within 3-5 days and points will automatically be credited to your credit card or original method of payment within the specified number of days.
Service email: supportus@jungity.com
Shipping Policy
What is the processing time?
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article.
Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
Shipping
|
Shipping Method |
Shipping Time |
|
Standard Shipping |
10-12 business days |
|
Priority Shipping |
7-9 business days |
* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.
If you have any further questions, please contact our customer service: supportus@jungity.com
Terms of Service
Terms of use and service
Welcome to www.jungity.com and any related websites and mobile applications (collectively, the "Site"), a website operated by jungity ("jungity ", the "Company", "us", "our" or " our"). All references to the Site include this URL and the microsite associated with this URL, as well as other websites or pages owned by the Company. All references to the Company include the Company's affiliates.
Please read these Terms of Use and Service Documents (hereinafter referred to as this "Agreement") carefully before using the Site, including, but not limited to, before using any features or content provided by the Site or before purchasing or otherwise using the Company's merchandise. (as defined below) offered, offered or otherwise sold through the Site.
These Terms of Use and Service require that all disputes between you and us will be resolved by binding arbitration. Accordingly, you agree to waive your right to go to court (including class action lawsuits) to assert or defend your rights under these Terms of Use and Terms of Service (except for matters that may be brought in small claims court). Your rights will be determined by a neutral arbitrator, not a judge or jury, and your claims cannot be brought as a class action. Please review the section titled “Dispute Resolution” below for details about your agreement to arbitrate any disputes with us.
This Agreement governs not only the use of the Site, but also all interactions with the Company, whether through the Site, text message, phone call, or any other means. Please read this Agreement carefully so that you understand the terms and conditions of your use of this website and our merchandise.
Your interactions with us may include text communications. Please note that standard text message rates may apply and you are responsible for any costs or fees associated with sending or receiving text messages to or from us.
This Agreement applies to all visitors, users, purchasers and others who wish to access or use the Site for any purpose ("User" or "you" or "your"). The Company provides this Agreement as a notice to all such users of the Company’s terms and conditions governing their use of the Site and/or any purchase or any other use of any Company merchandise.
Your access to and use of this website and our services are conditioned on your acceptance of and compliance with this Agreement without modification.
By continuing to evaluate and/or use the Site, you agree to be bound by all of the terms and conditions of this Agreement and the Privacy Policy (as defined herein) and all other policies of the Company as of the date of your first use of the Site and Condition.
Company will not accept any changes (additions or deletions) to this Agreement from you. If you do not agree to all of the terms and conditions of this Agreement, you should not use this Site.